RMA stands for Return Merchandise Authorization. It is a process that allows a customer to claim a return, replacement, repair, or refund for a defective or damaged product within a specified warranty period. The RMA procedure ensures that customers receive proper authorization and instructions for returning merchandise and seeking resolution. When a customer encounters a ...
Demand management is a crucial aspect of efficient supply chain operations for any organization. It involves the systematic planning and control of customer demand, ensuring that the right products are available at the right time and in the right quantities. Forecasting plays a key role in demand management, as it allows organizations to anticipate customer ...
Client facing is the practice of directly engaging with clients or customers in a business setting. It is a customer-centric approach that focuses on building and maintaining strong relationships with clients throughout their entire experience with a company. This customer-oriented strategy involves direct communication and interaction at the front lines of the business, where employees ...
